Continuous improvement at the Money and Pensions Service
What is Continuous Improvement?
Continuous improvement is an ongoing, long-term approach to improving processes, products and services by maximising their value and removing waste.
Generally speaking, continuous improvement aims to:
• Increase Efficiency
• Increase Quality
• Reduce Waste (non value)
This is achieved by making small, gradual improvements over time and as the majority of changes are small, there is less impact making them easier to adopt and replicate, which allows for:
• Generating results quickly
• Making life easier for those carrying out the work
• Giving the customer a better experience
• Creating a culture of improvement in the business
Continuous improvement at the Money and Pensions Service
The Money and Pensions Service is committed to ensuring that continuous improvement is embedded into the way that both we, and our delivery partners work to maximise the value that our work creates. Our processes embed this aim within current and future opportunities with the requirement to develop Continuous Improvement plans for the service within the first six months of mobilisation.
By utilising the data within your organisation, you are able to highlight potential improvement areas and, in some cases, will find value in working with the Money and Pensions Service Continuous Improvement resource to target improvement areas. This may be for example to improve the customer journey, to ensure compliance, to ensure better outcomes for customers or to improve performance against key indicators.
How the Money and Pensions Service can help you?
We can provide subject matter expertise and/or continuous improvement methodology, tools, guidance and support. If you feel there is any area for improvement within your organisation, please get in touch with us by filling out the below form.