Debt Counselling Training Programme
Description of the programme
The Adviser Route forms the initial training for all new debt advisors at Christians Against Poverty. The training covers a wide range of topics relating to the provision of information and advice, with an emphasis on the telephone-based debt advice that CAP provides to its Debt Help clients. It includes training on: the regulatory framework for debt advice; compiling a financial statement; identifying debt solutions; negotiating with creditors; and advising on creditor enforcement action.
The programme is not available externally.
Pre Requisite Learning / Pathway / Accreditation for Prior Learning
There is no pre-requisite training or experience required for the course, however it is only available to staff members or agents of Christians Against Poverty in relevant roles. Evidence of successful completion of external training accredited to activity sets up to Advice will be taken into consideration, and will waive the requirement for completion of units relating to knowledge-based aspects the learner has already covered. The course also includes content which applies this knowledge to the context of working within CAP, and these units remain compulsory in order to ensure learners fully understand our internal systems and procedures.
Evidence will be required of a certificate of the training completed, or where this is not available, confirmation of successful completion by the training provider.
Individual Certification
The Adviser Route has three formal assessments to complete, with a pass mark for each assessment of 70%. Upon successful completion of the training, the learner is awarded a certificate confirming their achievement.
Contact Details; Katy Lucas – 01274 761976 katylucas@capuk.org
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This is course is accredited to the debt activity sets described below.
Initial contact activity will involve a member of staff as the first point of contact in the service for the client. They may explain the remit of the service, may gather basic personal information, provide information and/or signpost the client if appropriate.
Support work activity will involve a member of staff providing information relating to the remit of the service, collecting client information, identifying the client’s problem and any related issues, identifying any immediate or urgent priority matters, agreeing appropriate next steps, and signposting or arranging a referral for the client to other services where appropriate.
Advice activity will involve an adviser diagnosing the client's problem(s), giving information and explaining options and helping the client decide between options. The provision of information alone is not advice. Advice can include some action such as referral to another organisation, identifying options and next steps, giving assistance such as form filling and contacting third parties for information. There is no rule about the maximum number of client contacts.
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