Assessor Induction Programme

Description of the programme

The Assessment Induction Programme is designed to be completed by all new client facing staff in an Assessor Role.

This course comprises of twenty training days covering the following modules:

Who are Payplan (and our clients)
Consumer Duty
Client Journey
Benefits
Legal Action Overview
Soft Skills
Types of Debt
Secured Lending
Debt Solutions
Debt Advice
Payplan Process

New staff are required to complete a proof of learning assessment per module, three case studies, three role plays and a final online assessment. The final online assessment must be completed and a pass mark of 80% gained before staff can interact with live clients.

What are the outcomes?

Staff who have completed the programme will receive a certificate of attendance to certify they have completed the Assessor Induction Programme which has been accredited by the Money & Pensions Service Debt Advice Quality Framework.

Staff will also have the completion of the Assessor Induction Programme logged onto their individual learning record in Cascade. This can be accessed by staff at any time.