Money Wellness Ltd: Debt Service Supervisors – Raising the Standards of Debt Advice

Description of the programme

A comprehensive programme that will provide training to Supervisor level, for debt advisors moving into Supervisory roles to ensure that they are able to:

Identify any support required by the colleague and the appropriateness of that support,
Continually assess the competency of colleagues under their supervision,

Identify and report on development trends to their organisation.

The training can be provided through face-to-face onsite delivery, remote delivery via Teams or Zoom, or as a combination of the two. Availability of face-to-face onsite delivery will be dependant in scheduling.

Pre Requisite Learning / Pathway / Accreditation for Prior Learning

Colleagues joining the organisation who are already have will be asked to provide their certificate to demonstrate their attendance of the course. Where possible a follow up check will be carried out to the previous organisation to validate the certificate and that they fully completed the program and to what standard. Where the colleague is unable to evidence this, they would be required to undertake the full program up to the level of their role.

On completion the program;

Colleagues will be given certified confirmation of each training sessions attended ,
On full completion of the program, colleagues will be given a certificate that accredits the full program (up the relevant level of role)

Individual Certification

Colleague assessment:

Discussions that are embedded into training sessions
Group call listening and levelling activity
Research activities
Online assessments (eLearning)
All training attendance is logged on the centralised attendance log

Evidence of programme attendance and completion:

On completion of the programme, all colleagues will receive a certificate to evidence that they have attended the full programme. Where they have not completed the full programme, they will have received individual session certificates or a certificate that reflects the level of accreditation the individual has completed
Where training has been delivered to another organisation, training records will be available on request

What are the outcomes?

This course is accredited to Supervision level only. Supervision activity will involve an adviser providing technical debt advice support to other advisers within and/or outside their own organisation. Line management alone does not constitute supervision, without the provision of technical debt advice support.